FAQs

 

Due to COVID-19, we are seeing some delays in the following:

Production of on-demand products

Fulfillment of inventory orders

Transit times with shipping carriers

International orders are subject to delays in customs of the destination country. Many countries are quarantining packages for 3 days prior to final delivery to the customer.

The partners we use to power our store are taking every precaution to protect the health and safety of their workers, while working hard to continue producing and fulfilling orders from the store. Additionally, shipping carriers like UPS, DHL and USPS are experiencing unprecedented strain on their services. We really appreciate your patience in receiving your orders and are happy to answer any questions you may have.

Shipping Update: On demand items like most tees, long sleeves and tank tops are taking at least 14 business days to print pack and ship due to COVID-19 safety regulations and delays. Inventory items may also take up to 7 business days to be picked and shipped.

After orders are shipped, please allow 7-10 business days for delivery. All shipping carriers (DHL, USPS, UPS and Fed Ex) are experiencing 4 times the volume of shipments they normally do, even at their busiest times. Because of this, delays in transit are likely.

Please email shop@fwfg.com for info regarding your order.

Product Info: 

What is the environmental impact/supply chain of the products?

Most of the clothing we sell is made my Bella and Canvas. Almost the entire manufacturing process of Bella and Canvas takes place in America. They are the largest dyer and cutter of apparel in the U.S. Everything is dyed in Los Angeles using seven times less water than the average apparel manufacturer and using only high energy, eco-friendly dyes.The T-shirt assembly process is the only stage in their production that’s not done 100% in the United States. Their sewing is split between their U.S. and Central America factories. This model allows them to keep the cost of their garments at an affordable price, while continuing to invest in American jobs. They only work with factories that have the same high ethical and environmental standards as their Platinum WRAP Certified U.S. factory and have a team of people who work to ensure everything is sweatshop-free and above board – meaning fair wages and pleasant working conditions.Every one of their styles that are produced overseas are fair trade and follow their ethical policies. They produce over 10 million garments in the United States each year. They are Wrap Certified (Worldwide Responsible Accredited Production), a tough accreditation to receive that means that they treat every one of their employees with dignity and respect, and are constantly aware of the environmental impact. They’ve received a platinum certification, the highest level possible. 

Their sewing floor creates almost no landfill, everything they can’t turn into a tee is either recycled or repurposed. They also power their sewing floor and headquarters with solar energy generated from solar panels on their roof and provide electric car charging stations for employees. http://blog.bellacanvas.com/where-bella-canvas-made-usa-strong-production/
http://blog.bellacanvas.com/anti-sweatshop-movement/

 

What are your instructions for washing & care of apparel? 


Follow the instructions on each label. In general, machine wash cold after turning item inside out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking. 



Sizing: 

 How do I know what size I should order? 


Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description. 


If the item doesn’t fit as hoped, contact us to inquire about an exchange. Not all items are eligible for exchange or return, but if you reach out to us we can let you know if your order is eligible. Please note that any costs associated with an exchange are the responsibility of the customer.

 

Exchange/Return Policy: 

Can I exchange or return items?

If your product does not meet your expectations we would be happy to it take it back and issue you a refund or exchange! We are happy to accept returns or exchange requests within 30 days of your purchase. If your return request is fashion related (i.e. doesn't fit, don't like color, etc.) We can accept an exchange or a refund for store credit. If your issue is related to the garment (i.e. damaged in shipping, misprinted, etc.) we are happy to issue you a full refund to your payment method on file. After 30 days, we are unable to accept a return or exchange. 

If you would like to request an exchange or return please email us with your name, order number and items for exchange/return via shop@fwfg.com.


Shipping: 

My order has shipped, but why does my tracking show “No Results”? 


If your DHL tracking shows “No results”, that likely means your order has recently been shipped and will publish first update within 36 hours. If your tracking shows “No results” for more than 72 hours (not including weekends), please let us know. 


My tracking says the package was delivered but I haven’t received it, what should I do?

Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery. 


We also recommend doing the following within 36 hours of expected delivery:

  •  Look for a notice of attempted delivery 

  • Look around the delivery location for your package 

  • See if someone else accepted the delivery 

  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. 

Please let us know if you haven’t received your package after 3 days without a status update. 


Why is my order marked Return to Sender? 

If your order is being returned to sender for any reason such as: • Refused • Unclaimed • Not called for • Denied Due to Customs Charges • Incomplete / Insufficient Address, please contact shop@fwfg.com.


International Shipments: 

Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers. 


If your order is delayed it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.

Are there additional shipping costs for International orders? 


Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country. 


As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be. 


Do you ship to APO/FPO addresses? 


We ship orders to addresses within the US, Canada, and APO / FPO military addresses. When shipping to an APO please make sure to include the complete APO address and select USA as the country. 


Do items ship separately? 


Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days. 


Placing an Order / Order Status: 

When will I receive my order? 

Most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order. Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete. 


Once your order is shipped, delivery time will be determined by the method you chose: DHL: 5-7 business days UPS Ground: 3-5 business days UPS Air: 2 business days USPS: 3-5 business days

  • Please note, these time estimates are transit times from the date the order has shipped 


What is the status of my order? 

When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at Once your order ships, you will receive a shipping confirmation email with tracking info. 


Can I combine orders? 

No orders are processed individually and cannot be combined at any time. 


Can I change or cancel my order? 

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into a processing, we cannot make any changes. 

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.